Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account registration information (name, email address)
• Contact information for customer support
• Payment and billing information for subscriptions
• Communications with our support team

1.2 Information We Do NOT Collect

• Trading data, strategies, or financial information
• Brokerage account details or credentials
• Personal financial information or investment portfolios
• Trading performance or transaction history
• Screen captures or chart analysis data

1.3 Automatically Collected Information

• Basic usage analytics (page views, feature usage)
• Technical information (device type, operating system version)
• Performance metrics (software stability, error reports)
• IP address and general location (country/region only)

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Neural-Engine service
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Send important service updates and notifications
• Improve software performance and user experience
• Comply with legal obligations and prevent fraud

3. Local Data Processing

Neural-Engine's core functionality operates entirely on your local device:

• All chart analysis and AI processing occurs locally on your Mac
• Trading signals are generated without sending data to our servers
• Your trading strategies and data remain completely private
• No internet connection required for core AI functionality
• Local data is encrypted using AES-256 encryption standards

4. Data Sharing and Third Parties

4.1 We Do Not Share Your Data With:

• Trading platforms or brokerage services
• Marketing companies or advertisers
• Data brokers or analytics companies
• Social media platforms
• Any third parties for commercial purposes

4.2 Limited Sharing for Service Operation:

• Payment processors (Stripe) for billing purposes only
• Email service providers (SendGrid) for transactional emails
• Cloud infrastructure providers (Azure) for hosting and security
• Legal authorities when required by law

5. Your Privacy Rights

5.1 GDPR Rights (EU Users)

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erase your data ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

5.2 CCPA Rights (California Users)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

6. Data Security and Protection

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure data centers with physical and digital security measures
• Incident response procedures for potential data breaches

7. Data Retention

• Account information: Retained while your account is active
• Support communications: Retained for 3 years
• Usage analytics: Retained for 2 years in anonymized form
• Billing information: Retained as required by law (typically 7 years)
• Local device data: Under your complete control

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Neural-Engine is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.